Return & Refund Policy

Thank you for shopping with TDG Tea. If you’re not entirely satisfied with your purchase, we’re here to help.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must meet all of the following conditions:

Unused and in the same condition as when you received it
With original tags and packaging
Accompanied by a receipt or proof of purchase

To start a return, please email us at tamdaoworkspace@gmail.com.
Important: Returns sent without prior approval will not be accepted.

Return packages must be sent to:
113 Nguyễn Thị Định, Cầu Giấy, Hà Nội, Vietnam

If your return is approved, we will send you a return shipping label and detailed instructions on how to proceed.

Exchanges

If you would like to exchange an item, we recommend returning it first. Once your return is accepted, place a new order for the item you prefer.

Damages & Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at tamdaoworkspace@gmail.com. We will work quickly to resolve the issue.

Non-Returnable Items

The following items cannot be returned:

Perishable goods (such as opened tea products or herbal blends)
Customized or personalized items
Personal care products
Hazardous materials or flammable items
Gift cards
Discounted or sale items

If you're unsure whether your item qualifies for return, please contact us before sending it back.

EU 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days without giving any reason. Items must still be in unused condition with tags, packaging, and receipt.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. It may take additional time for your bank or credit card company to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at tamdaoworkspace@gmail.com.

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